Working Together and Your ROI

Guiding Principle

Internally, we are guided by our 10x rule.  This means, we are not worthy to our clients unless we are providing a minimum of 10x returned value.  Through tracking and KPI’s we can validate that value pretty easily and ensure that our customer’s interests are put first and that they feel confident that every step we take will continue to drive value for them.  $1,000 in cost will turn into $10,000 in monetary value for the customer the same way $100,000 of cost turns into $1,000,000 or even $10,000,000 in value.  That’s how we work.

Capacities and Working Relationships

We work in multiple capacities as related to software consulting.   Some of our use cases include and have included:

Talk to business steak-holders and understand their business objectives and build quality software products, web applications, and mobile applications that are brought to the market quickly. By working with our customer every step of the way, we identify new innovative ideas to better meet the customer’s business objectives and then ensure we give these ideas to the customer straight-away so they can keep them in their back pocket for future product releases.

Develop a team and lead an offshore team of contractors to deliver the final product for a large Insurance enterprise application.  The team implements new features and fixes existing bugs, while ensuring we are meeting our non-functional requirements.  We do this effectively, but we also put in place data points, controls, and success measurements so that we can monitor and report on team and product improvements over time and make necessary tweaks along the way.  This data is then reviewed by the customer’s management team as a KPI to validate and confirm their return on investment (ROI).

Architect a technical road map for a brand new startup.  We work directly with the customer so they understand exiting technology, and so that we understand their business goals and strategy.  We help in the gathering of requirements for their software product, and bring in additional vendor’s they approve when needed.  We then bring the product to market by meeting launch dates and milestones.  We put in controls and help the customer identify key data points they can use as KPIs to project ROI from a minimal viable product or prototype and then finally track the actual ROI of the application once it’s on the market.

Initialize a new team and install development best practices and agile methodology.  We work with a leading Agile expert in the industry, and we help develop the team to be a highly efficient agile operation.  ROI is realized when management sees the high collaboration between team members, and the continuous improvement, which shows continual improvement in stable product feature releases week after week.

What Makes Our Customers Comfortable?

What our customers typically like is that we track, we measure, and we report on our results, and provide this data to our clients so they can validate it and confirm their ROI.  If clients do not have adequate systems to measure or quantify their ROI, we will work with them to create those systems. It’s incredibly important that we, as a company, can justify our ROI to both ourselves and our customers.

Many consulting companies don’t want to track their effort or have their client’s validate their return on investment.  They don’t want to risk looking like a bad endeavour.
We are different in that regard, because we measure our progress internally based on how we are doing in terms of key performance indicators.  We also report and provide the systems for our customer’s management management to track the KPI and view all of our raw captured metrics.